Branch Delivery Sales and Service Team Leader

About the role

The Branch Delivery Sales and Service Team Leader is responsible for managing and supporting a sales and service team to achieve targets while delivering exceptional customer experiences and ensuring compliance with all relevant processes.

Key responsibilities

• Lead the sales and service team to meet and exceed set targets.
• Drive sales across product and campaign initiatives.
• Ensure delivery of customer experience aligned with organisational values and service standards.
• Build long‑term professional relationships with customers based on trust.
• Collect and analyse customer feedback to continuously improve service quality.
• Provide accurate product information and resolve customer queries and complaints promptly.
• Maintain compliance with statutory, legislative, policy and governance requirements.
• Develop and implement risk management and governance procedures.
• Educate team members on compliance and suggest process improvements.
• Collaborate with cross‑functional teams to support business growth and profitability.

Required profile

• Proven experience in leading sales and service teams.
• Strong understanding of compliance, risk management and governance frameworks.
• Excellent customer‑focused mindset with the ability to build trusted relationships.
• Analytical ability to interpret customer feedback and drive service improvements.
• Effective communication and stakeholder management skills.

Required skills