Technical Support Specialist (IT Technician)

About the role

The Technical Support Specialist (IT Technician) installs, maintains, and repairs hardware and software components for the organization. The position works a regular shift from 8:30 AM to 5:30 PM.

Key responsibilities

• Answer incoming customer calls, determine requirements, and provide technical support to clients and on‑site users.
• Monitor and update Helpdesk requests in real time, proactively addressing client concerns.
• Troubleshoot, diagnose, and resolve hardware, software, and desktop issues, repairing or replacing faulty components as needed.
• Escalate advanced technical issues to the appropriate level when required.
• Set up and configure workstations, computers, peripherals, and other IT equipment.
• Check computer hardware—including hard drives, mice, keyboards, printers, routers—to ensure proper functionality.
• Install and configure approved software, drivers, and tools according to specifications.
• Provide users with orientation and guidance on new software and equipment.
• Perform daily inventory checks and maintain accurate records of IT assets.
• Coordinate with the Technical Support Supervisor to address network abnormalities and other technical issues promptly.

Required profile

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional).
• Diploma in computer‑related courses or equivalent.
• Basic knowledge and experience with small networks.
• 6 months to 1 year of related work experience.

Required skills

• Diagnostic and problem‑solving abilities for hardware and software issues.
• Strong organization and time‑management skills.
• Proficiency with Windows operating systems (installation, configuration, maintenance).
• Experience supporting hardware and peripheral devices (computers, printers, routers).
• Proficiency in Microsoft Office Suite and other Microsoft applications.
• Familiarity with standard IT support policies and procedures.