Logistics Coordinator

About the role

The Logistics Coordinator is responsible for planning, coordinating, monitoring, and improving transportation operations to ensure safe, timely, and high‑quality service delivery.

Key responsibilities

• Engages and builds relationships with clients and applicants, focusing on a positive customer experience.
• Processes information rapidly with high accuracy, emphasizing attention to detail.
• Maintains customer service support levels and standards across email, phone, and chat.
• Partners cross‑functionally to troubleshoot root causes of delays, errors, and system challenges.
• Handles complex customer service and support issues and escalates as necessary.
• Manages all candidate inquiries.
• Performs other duties as required.

Required profile

• Minimum 2 years of experience in a related field.
• At least 5 successful passes at CSEC or equivalent.
• Proficiency in Microsoft Office.
• Knowledge of dispatch or fleet management systems (asset).

Required skills

• Microsoft Office
• Dispatch or fleet management systems