Customer Service Associate

About the role

The Customer Service Associate is primarily responsible for handling inbound and outbound calls, scheduling appointments and resolving scheduling issues. The position is based in Georgetown and runs five days a week, with one weekend day off.

Key responsibilities

• Answer and handle inbound calls covering scheduling and rescheduling, order changes, payment processing and basic customer enquiries.
• Document all requests in internal and external systems and keep a record of every event.
• Act as a liaison between customers, clients and service providers.
• Communicate promptly with internal departments on issues and complaints, and escalate matters according to established procedures.
• Meet or exceed performance targets for efficiency, communication quality, customer satisfaction, first-contact resolution and attendance.

Required profile

• 5 successful passes or more at CSEC or equivalent.
• 1-2 years of experience in a similar role.
• Completion of a customer service qualification and training course.

Required skills

• Excellent communication skills and computer skills.
• Attention to detail, time management and problem-solving.
• Ability to multitask in a fast-paced environment.

What we offer

• Salary of $105,000 - $120,000.
• Paid training during the first two weeks.
• Shifts from 8:00 AM to 5:00 PM, 10:00 AM to 7:00 PM or 12:00 PM to 9:00 PM.