Business Account Manager - SME Customers

About the role

Digicel is looking for a Business Account Manager in Georgetown to manage a group of customers from its SME segment. The main objective is to maintain all revenues within the account base, handle customer issues and escalations, and find opportunities to grow revenue. It is a target-based role and is not managerial.

Key responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to meet monthly sales quotas
• Ensure timely delivery of solutions according to customer needs
• Develop new business with existing clients and identify areas for improvement
• Forecast and track monthly sales performance, account activity and sales pipeline
• Develop a deep understanding of the Digicel portfolio of GSM and ICT solutions
• Stay aware of local and market trends that can support new business

Required profile

• Degree in Business/Management or a similar field
• Track record of high performance against quota
• At least 3 years' experience in Sales or ICT
• Own vehicle

Required skills

• ICT subject matter expertise
• Account management, GSM sales and ICT sales
• Good communication, negotiation, planning and organizational skills
• Networking, persuasion and influence at all levels
• Sound business acumen and integrity

Pay is commission based, with a base salary and allowances included.