Call Centre Agent (Temporary)

About the role

Digicel is looking for a temporary Call Centre Agent in Georgetown. The main objective is to provide world-class customer service across all customer touchpoints, using job knowledge, interpersonal and soft skills.

Key responsibilities

• Resolve customer queries accurately, efficiently and effectively on first contact.
• Escalate queries to the right stakeholders, follow up and give customers feedback within the Service Level Agreement.
• Fill tickets accurately and close them.
• Activate services such as corporate and individual accounts, downgrades and upgrades, and roaming.
• Liaise with the Corporate Sales team to help build strong customer relationships and improve satisfaction and retention.
• Stay informed about company products and services to meet customer needs.
• Carry out any other related duties assigned from time to time.

Required profile

• 5 CXC passes, including Mathematics and English.
• Excellent interpersonal and communication skills.
• Ability to work with little or no supervision and to plan and resolve issues.
• Proven ability to meet reporting deadlines.

Required skills

• Proficiency with the Microsoft suite, especially Microsoft Excel.
• Strong analytical skills.