Operations Supervisor

About the role

The Operations Supervisor oversees all activities of their department, observes and analyses its overall effectiveness and ensures smooth operations, reporting findings to upper management as needed. The position is based in Georgetown and is a full-time role.

Key responsibilities

• Supervise and lead the department's employees
• Evaluate employee performance and give feedback, including scorecard reviews
• Produce monthly, weekly and daily reports on department metrics for managers and clients
• Handle escalations from the team and act as point of contact for client escalations
• Conduct and assist with training exercises
• Manage administrative tasks for the team and assist with recruitment screening
• Manage outlying cases and performance improvement plans
• Keep accurate attendance records and notify clients of issues or absences

Required profile

• 3+ years of experience, including supervisory exposure
• 5 successful CSEC passes or more, or equivalent; a diploma in business administration is preferred
• Strong work ethic and professional, courteous demeanour

Required skills

• Excellent computer and administrative skills
• Proficiency in Excel, Word, email and Google Docs
• Leadership, problem solving and interpersonal communication
• Attention to detail, ability to multitask and adapt to change